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Carmen Stinson - Feb 8, 2019

Your Travel Program Done Right: Best Ways to Use Your Travel Account Manager

Imagine, you are looking forward to an important business trip, but you tangle between numerous travel options, last minute changes, and expense report nightmare! Who do you go to? If you don’t have a travel adviser, such trips can become a little tough to plan. To ensure that you are saved from the hassle of last-minute changes and complicated business travel plans, it is better to partner with a travel management company. These companies provide you with a well-equipped and experienced travel consultant who can help you plan a fruitful trip. Also, the Account Manager will help establish the entire travel program, create reports, and deliver a comfortable experience. Not only that, your account manager will track purchases to alleviate expense reports discrepancies. This feature helps you stay aware of your and your employee’s expenditure, eventually helping you maintain a healthy balance of inflows and outflows.

This way, you can concentrate on the business aspects of your trip without worrying about your travel details because they are already being managed by someone aware of your demands and your company’s corporate travel policy.

Here are the best ways to use your travel account manager:

Travel Consolidation

Your dedicated account manager is going to use an online booking tool which will help him or her set the quality control tools. The best part about this is that these tools can be used in adaptation to your company’s corporate travel policy. At the end of the process, to finalize your trip, they will also ensure all data gathered during the booking process, tally it to your requirements and then forward it for approval. Besides this, they will implement efficient and secure payment options that will lead to better reconciliations process. Your travel policy is the basis for an active travel program, and today’s available technology will ensure compliance is at its highest levels. As the travel expertise is highly dependent on technological features and mechanics, it is easier to filter searches and find your match in terms of hotel room bookings or other travel expenses.

Mentoring and helping your company through the process

The account manager will point out a wide range of insights into your corporate travel patterns and needs. This information is reliable and proves to be necessarily fruitful to your company’s travel department. Travel consolidation will aid them in proposing current practices that could be enhanced, such as costly last minute bookings. The wide network that a travel management company would mostly be a part of helps them get their hands on the most ideal and suitable deals for you. Be it exclusive negotiations on flights and airline tickets or hotel and ground transportation packages.
On the contrary, a big tab on exchange fees caused for advanced purchased. The account manager will also advise you on the latest technology to ease the pain of travel; these ideas add value to your trip and make it easier for you to go through it. With the progress of time, you also have facilities such as virtual card and expense report platforms.

In short, your travel policy will get an ambassador whose responsibility will be to balance employee satisfaction and budgeted goals. The product of which is always going to be suited to your requirements.

Relationships with vendors

Your account manager will be an extension of your company. He/she will be the sole person responsible for user-friendly booking platforms, the process in place for a speedy month-end reconciliation, and your expert consultant in all travel matters. The one person who you can shift all your corporate travel requirements too, and he or she will make it happen, exactly the way you want it to. The relationship should set as a partnership from the beginning, in which the client and agency will work towards a common goal. This will help develop certain chemistry, which eventually helps your company to develop a strong partnership with the agent which can work for years ahead.

The best account managers are not known to be outsiders. They are the people client’s count on during emergencies. This is why it is important that the travel manager who you employ is not only trustworthy but also capable of delivering to you what you require. These are decisions that can’t be easily trusted for upon pure vendors.

This is why Forest Travel makes your business travel easier by providing you a key account manager who can also work as a capable travel advisor and free you from your worries.

Having the right agency can save you up to 30% on your overall travel budget while keeping your employees happy.

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About the Author

Carmen Stinson
Director, Global Corporate Travel Sales & Operations
Carmen is a seasoned hospitality professional with over 19 years of management, from the hotel industry to the corporate travel arena. She is dedicated to high-level customer relations, while an expert in financial management, and operations. Carmen passion for traveling matches her professional experience.
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